Hi everyone...

This thread relates to PayPal subscriptions within both Dynamic Registration and Dynamic Forms modules.


If you have been working with Dynamic Forms or Dynamic Registration for subscriptions w/ PayPal you might have discovered that although you can setup completion events to be fired off when a user cancels their subscription, you can' t actually create a link or redirect the user to a page to cancel their subscription within the system. We have been researching this for months now, unfortunately the only thing we have been able to find are the general steps for each user to cancel are to sign into PayPal, click on history, search history for subscriptions (the subscription type in the dropdownlist and the dates they set it up) and then click cancel from there.

 

Well... Good news... After more research we found another option, a link that you can setup just as any other hyperlink (either redirect them to this, set it up as a hyperlink or image hyperlink within a text/html module or really even email the user the link).

You can navigate the user to the following link:

https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=youremail@yourdomain.com

 

Replace the link where you see youremail@yourdomain.com with your PayPal Login. The user will be prompted to sign into PayPal and if there is a subscription that they are signed up for (linked to payment on your PayPal account) then the user can cancel their subscription there. This is very similar to the manual steps for them, however it will give you the opportunity to have a direct link to that section/area from your site and you will not have to give them the standard steps for cancelling which are more time consuming to follow etc..

 

Thanks,

 

 

Chad

 

Did this technique works with sandbox account as well??
like
https://sandbox.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=abc_BIZ@yourdomain.com

and then use will login in its account and cancel the subscriptions.??

Hi Jack,

I know it works with a live PayPal account but I can't seem to get it to work for the sandbox.  I'll post a question at PayPal and let you know when I get a response.  Thanks!

Candace

Hi Jack,

Looks like it works but with a few quirks not present in the 'live' set up.  First, you will need to be logged in to your Sandbox account.  Then, go to your test accounts and log in as one of your buyers.  Back to your site, when you click on your cancel subscription link, it should take you to your test buyer's history page with all transactions related to your store.  Hope that helps!

Candace