Sometimes when a user registers, they do not show up in the directory.

They are in the admin's user list, and are assigned the correct role, but they do not show up in the user directory?

Hi, do you know what the search critera is? Is it on the userID or something else? -- David

The user doen't show up in the default view.  No search is necessary to view users.  They are listed by Company Name alphabetically.

I only have one search field, which is by Company Name.  That is a custom profile I added to DNN.

When I test, it works fine, but a customer registered today and they were in the database just fine, but they did not show up on the directory, even if I searched for their Company Name.

I deleted the user, and registered him myself using the same data.  It worked fine.  I'm wondering what could have happened when the customer registered that would have caused this.

Very interesting. Can you check your DUD module configuration settings and see if you are filtering based on user roles? Can you paste your configuration settings here? -- David

These are my module settings.  I am displaying only memebrs.  The users in question are in the database, and they have the correct role.

I recently upgraded my DNN to 4.9.5  I don't know if that has something to do with it.

 

Records per Page: Enter the number of records per page. Leave 0 to ignore pagination control Please enter number of records. Please enter valid number between 0-999. Repeat Columns: The number of columns to be used for the layout Please enter number of repeat columns . Please enter valid number between 0-99. Repeat Direction: The direction in which items are laid out. Vertical Horizontal Sort Field: Select on of the DNN Core fields for default sort field. UserID Username FirstName LastName Email Unit Street City State PostalCode Country Title Organization JobTitle PrimaryIndustry CompanyBio Logo Telephone Cell Fax Website Prefix Suffix TimeZone PreferredLocale rowid UserDetailLink UserRoles Sorting Order: Select sorting order. Ascending Descending Exclude or Include Users By Role?: Select if you would like to exclude users based on a particular role or if you would like to only include users based on a particular role. Exclude Include Included / Excluded Roles: Select which security roles you would like to exclude from the directory results. Administrators Associate Member Member Owner Registered Users Subscribers Enable Export to Excel: Select which security roles should be allowed to click the Export to excel icon and export the results to a CSV file. Administrators Associate Member Member Owner Registered Users Subscribers Authorized Users Only?: Select if you would like to limit the user directory results to authorized users only.

Page Size / Paging Paging Link Locations: Select if you would like the page number links to be displayed at the top of the results, the bottom of the results, or both the top and the bottom of the results. Top Bottom Both Top and Bottom Pager Alignment: Select alignment for the pager control Left Center Right Results Count?: Select if you would like to display the total number of results rendered from the directory or after search. Display a message to the user with the total number of results rendered? User controlled page size?: Select if you would like to allow the user to change the page size for the number of records rendered per page. This will results in displaying a dropdownlist of avaliable page size options such as 10, 25, 50, 100, 250, 500, etc... Allow the user to select the number of records per page? Page size control location?: Select the location of the page size control that the user will see. This option can be set to be left, center, or right aligned. Left Center Right Page size options (comma seperate list): Enter the avaliable options for the user to select the page size. For example: 10, 25, 50, 100, 250, 500, 1000.

Search Initialize No Records: Select if you would like the module to not render any results until after the user conducts a search. Display No Records Until Search Maximum number of results rendered before Search/Filter (0 for no limit )?: Would you like to limit the number of results for the directory or for a search? Search Alignment: Select if you would like the search text or image activation button aligned to the left or right. Left Right Search Activation: Select if you would like to have the search button be a link button or image button. Search Link Text Use Search Custom Image Button Hide Search Conditions: Select if you would like to hide the search conditions dropdownlists when searching. Search Link Text: Select the text you would like for the search link button. Custom Image Button: Select the image you would like for the search image button. File Location: Root News Articles/ Pro_files/ Templates/ File Name: AssocListIcon.png AssocMemberLogo.jpg AssocMemberlogo.png AssocUpdateIcon.jpg DefaultLogo.png DynamicRegistration_Module_628.css ForumIcon.jpg hdc-logo1[1].gif HomeIcon.jpg ist1_5097461-togetherness-xxl[1].jpg logo.gif MATTECH-2010-gear-logo-web.jpg MATTECH-2010-logo-small-web.jpg MemberHeader.png MemberListButton.png MemberListButton2.png MemberListIcon.png MemberLogo.jpg Memberlogo.png MemberUpdateIcon.jpg mhWholesalerLogo.jpg NewsIcon.jpg nfe_06.gif PersonalProfileIcon.jpg portal.css slt.gif WebriteLogo.png Upload New File

Filter Debug Mode: FilterExpression Enable Debug Mode Filter data (Optional): Show rows where...   -- Select Column -- UserID Username FirstName LastName Email Unit Street City State PostalCode Country Title Organization JobTitle PrimaryIndustry CompanyBio Logo Telephone Cell Fax Website Prefix Suffix TimeZone PreferredLocale UserDetailLink UserRoles equals does not equal is greather than is greater than or equal to is less than is less than or equal to begins with does not begin with ends with does not end with contains does not contain is empty is not empty

Hi, are you using Dynamic Registration module or some other module for the user to register? Do they get added to the role "Member" automatically? Is this a site you can give us host access to? If so, please use "Contact Us" and send us the info so we can take a look at the issue and reference this forum thread. -- David

I figured it out 

There are two user directories, and two roles (one filtered for each directory)

The customers in question were registering as "Role B" , but were looking in UserDirectory A.

I assumed they were in UD A because that was the complaint.  After going through the database, i figured it out.

Sorry for the mistake on my part.  Thanks for trying.