Hi,

I am using Dynamic Forms to process donations on our website using authorize.net.  We have a visitor who wishes to make two separate donations for the same amount with the same details but when they do the second donation they get this message


ALERT: Unable to process your request. A duplicate transaction has been submitted.

I have checked the settings and I already have the following setting un-ticked :

Only allow form submission once per user:

Is this alert coming from Authorize.net?

Thanks
Ginnie

Hi Ginnie,
This is an error coming from Authorize.net because the transaction ID is not unique

Thanks
Don

Hi Ginnie,

Yes, it looks like a security feature set in place by Auth.net to avoid unintentional duplicate charges. Your user might be able to do the 2nd donation now that it's a different date. Thanks!

Candace

Thanks for your help guys! I got to the bottom of it and it was the credit card company declining the transactions.

Hello Ginnie,

Glad to hear you found a solution to this.

If you ever have any questions please let us know.

Thanks,

Ryan