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lost emails
Last Post 10-19-2011 10:29 PM by Don Gee. 10 Replies.
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CityofLSUser is Offline
skipping stones
skipping stones
Posts:14
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07-13-2010 03:55 AM
    We use Dynamic Forms for a "Contact Us" form on our web site. In addition to the emails that are dispatched immediately by a completion event, I run a weekly report against the database that pulls all the form submissions. Occassionally I come across a record in the database that we didn't get the email for. It is usually only one email that failed when the rest went through successfully.

    Our email server is set as the SMTP server in DNN and it is also the destination for the emails. Our email administrator doesn't see any sign of the missing emails hitting our system.

    Any suggestions for how to debug this?
    CityofLSUser is Offline
    skipping stones
    skipping stones
    Posts:14
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    07-13-2010 05:10 AM
    Our problem seems a little bit different from VJ's. We get most of the emails from DF. It's just an occasional one that falls through the cracks.
    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
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    07-13-2010 07:29 AM
    Hi guys,

    I split this thread because these sound like 2 separate issues.  VJ, your posts are now on this thread:

    http://www.datasprings.com/Products...fault.aspx

    Thanks!
    Candace
    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
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    07-13-2010 07:53 AM
    Hi.  It's a little difficult to pin down an issue when it's not easily duplicated and only occurs every now and then.  However, there are things we can consider:

    1.  This might be related to system timeouts when the email is being sent.

    2.  Can you find any common factors in the records with failed emails?  Is this a case where maybe the users are entering incorrect email addresses?

    3.  Do you see any related errors in Admin, Event Viewer?

    Thanks,
    Candace      
    Chad NashUser is Offline
    Posts:5260
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    07-13-2010 11:00 AM
    Do you by chance have a date field on the form? We found a few issues where emails were not coming through when using the specific date field and the data wasn't validated properly.

    -Chad
    CityofLSUser is Offline
    skipping stones
    skipping stones
    Posts:14
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    07-13-2010 11:42 AM
    Thanks for your help Candice and Chad. This is tough to debug because every time I have sent a test message, it has come through just fine. I don't notice the missing mail until I get the weekly report, so it is hard to catch the system at the moment of the error.

    There is no date field on the form, so it wouldn't be date validation. The only validation rules are just some required fields. There's no fancy javascript or anything.

    How would I tell if it is related to system timeouts? We do sometimes have less than optimal performance. This sounds like a possible lead.

    I set up the form to always send to and from the same valid email addresses. The user's email address is included in the email body. That way if they enter an invalid email address, the form still sends.

    I'll keep watching the event viewer. I haven't found anything yet.

    Thanks again for your help!
    Sean SeanUser is Offline
    going with the flow
    going with the flow
    Posts:54
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    04-19-2011 11:22 PM
    Hi there,

    I also noticed that some emails got lost or never got send.
    What I saw what they have in common is that when in a textbox you use quotes (such as : John "Stevenson" ) and this is used as a message parameter in the 'email subject' or 'From email name', then the email never arrives...

    Single quotes seem to not cause any problems.

    Sean
    Chad NashUser is Offline
    Posts:5260
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    04-21-2011 01:17 PM
    Hi Sean,

    Does the problem seem to happen within Dynamic Forms or even in DotNetNuke when you go to Admin, Bulk Email or Admin, Newsletters?

    -Chad
    Sean SeanUser is Offline
    going with the flow
    going with the flow
    Posts:54
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    05-03-2011 12:18 AM
    Hi Chad,

    No problem when using Bulk Email or Newsletters, the emails get send.

    Sean
    Sean SeanUser is Offline
    going with the flow
    going with the flow
    Posts:54
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    10-16-2011 11:39 PM
    Posted By Sean Sean on 04-20-2011 01:22 AM
    Hi there,

    I also noticed that some emails got lost or never got send.
    What I saw what they have in common is that when in a textbox you use quotes (such as : John "Stevenson" ) and this is used as a message parameter in the 'email subject' or 'From email name', then the email never arrives...

    Single quotes seem to not cause any problems.

    Sean


    Hi Chad,

    Any solution for this problem? Or else is there a way to validate the field so the use of " " is not possible?

    Thanks!

    Don GeeUser is Offline
    river guide
    river guide
    Posts:273
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    10-19-2011 10:29 PM
    Hi Sean,
    In some situations removing the " From Email" name helps. Can you test with this being done
    Thanks
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