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Emails not being sent - please help
Last Post 02-07-2011 10:08 AM by Anne Comes. 7 Replies.
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vicky swiftUser is Offline
wading in the water
wading in the water
Posts:24
Avatar

--
07-22-2010 07:44 AM
    Hi
    I'm running DNN 05.04.02 (66)
    User Import ver 2.0.10

    I can import users ok and set their role, but need to generate a password and then email users the username and password

    The email function does not seem to work - log below

    I would use OPt in email but you can't send username and password with that

    All other modules send emails ok

    Can you help - getting desperate

    Interactive User Import
    Interactive User Import Log: importing:'TCImport';
    build:'2.0.0.24739';
    logging enabled';
    limited records per instance feature is turned off;
    CSV File:'C:\Inetpub\vhosts\thinkingclassroom.co.uk\httpdocs\Portals\0\6b7dcbea466c40b59f5b519b465a8bb2.csv';
    Static File:'';
    CSV Delimiter:',';
    Sucessfully Loaded File w/ Row Count:'1';

    ---------------New Imported User---------------

    Records:1
    Display Name:Vicky Swift
    Automatically Settings Password for user: User52
    Prefix: think
    Suffix: 4
    Password: think3956
    PortalID:0
    Created User: User52 - Thinking Classroom
    User Status(success):User52: Success
    Preparing to process Role Events for UserID:123
    Role: 6
    Process DNN Event Role
    Expire Date: 01/01/1753
    Adding User To Role: Standard Member & -Expire Date:00:00:00
    User added to role sucessfully
    Preparing to Process Email Events

    total records imported:1;

    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
    Avatar

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    07-22-2010 07:51 AM
    Hi Vicky,

    Does email work in other areas of the site?  If you go to Admin, Newsletters and send yourself test emails from here, do you receive them?  Please try with you@yourdomain.com and you@somethingelse.com.  Let me know what happens.

    Also, what DNN version are you running?  Thanks!

    Candace

    vicky swiftUser is Offline
    wading in the water
    wading in the water
    Posts:24
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    --
    07-22-2010 08:37 AM
    I'm running DNN 05.04.02
    User Import ver 2.0.10
    All other modules send emails ok

    Thanks
    Vicky
    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
    Avatar

    --
    07-22-2010 10:44 AM
    Vicky,

    Do you have the Collection 3.0?  If you do, please go to your Snowcovered account and access Interactive User Import 2.10.00 from MyDownloads.

    Let me know if the problem persists after updating your version.  Thanks!

    Candace
    vicky swiftUser is Offline
    wading in the water
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    Posts:24
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    --
    07-22-2010 11:19 AM
    Hi Candace
    No that made no difference

    Any other ideas ?

    Is there anyway to send the users the username and password via OPT IN instead ?

    Or any ideas of how to send the 10000 users their login details ?

    Thanks
    Vicky
    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
    Avatar

    --
    07-22-2010 11:33 AM
    Hi Vicky,

    Check this thread out and see if  this Opt In Email solution works for you.  I haven't personally done it myself but Alavri says it worked for him.

    http://www.datasprings.com/Products...fault.aspx

    Thanks!
    Candace
    vicky swiftUser is Offline
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    wading in the water
    Posts:24
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    --
    07-22-2010 11:52 AM
    Hi Candace
    Thank you for that, not sure I want to give 10000 users the same password - but it did give the idea for a solution:

    Import users via IUI - create password
    Export users via IUI - inc username and password
    Use Opt In fields Firstname and Lastname to import username and password and send email that way. - Won't be addressed personally but at least it should work

    I think that will work
    Thanks
    Vicky
    Anne ComesUser is Offline
    wading in the water
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    Posts:25
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    02-07-2011 10:08 AM
    I am having this exact same behavior - emails are sent fine from all other modules, but this one isn't sending an email when users are imported, even though the log says that it is.

    From the Interactive import log:
    Setting Email From:xxx
    Sending email message to user: xxx
    Email From: xxx
    Email Name: xxx
    Email Subject: PASSWORD RESET
    Message sent sucessfully!

    However, when I check my mail server logs, there is no record of this email.
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