Hi ,
To answer this we may have to take a look at your site because the information is pretty slim here for us to figure out what is really going on.
Please briefly describe your issue above... If necessary please include login information for your site so our staff can help with your issue.
To do this it is best to use the Contact Us form at:
http://www.datasprings.com/contact-us Also,
You can find our full support agreement by navigating to www.datasprings.com/productsupport
Some issues may require Premium Support if the solution is quite involved.
In general if your module needs upgrading,
You can find our upgrade policy by navigating to www.datasprings.com/upgradepolicy
This can be needed to solve some problems where modules may not be compatible with older versions of DNN like before DNN 4.
Community Support is a way to also get more help.
You can find community support within the product forums by navigating to:
www.datasprings.com/communitysupport
Thanks