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Search - Returns No Results Found When Results Are Returned
Last Post 02-09-2012 07:29 PM by Jason Padgett. 6 Replies.
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Jason PadgettUser is Offline
going with the flow
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02-02-2012 04:24 PM

    2.2.1.34402 / 6.1.2

    Search returns no results found when it returns results. I am almost certain I saw something similar in another thread but I can't find it again. Any help would be greatly appreciated!


    Jason

    CandaceUser is Offline
    river guide
    river guide
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    02-03-2012 07:55 AM
    Hi Jason,

    Let me first point you to this blog on Dynamic Views, particularly the Occurrence #4. Hope that helps!

    http://www.datasprings.com/news/blo...tial-issue

    Candace
    Jason PadgettUser is Offline
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    02-03-2012 10:31 AM

    Thanks for the reply! I am uncertain how that helps me with this specific issue. Maybe I didn't explain the issue well enough. I have attached a screen shot.

    It returns "No results found for your search" when you can clearly see it did return results.


     

    CandaceUser is Offline
    river guide
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    02-03-2012 11:58 AM
    Hi Jason,

    Thanks for the clarification. From the Module Configuration, Page Size/Paging, can you please uncheck the Results Count (Display a message to the user with the total number of results rendered?) and see if it clears it up for you?

    Please let us know what happens. This may have already been reported to the dev team and your comments could help with the fix. Thanks!

    Candace
    Jason PadgettUser is Offline
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    02-03-2012 01:23 PM
    It was already unchecked. I tried checking it for grins and received the same results.
    Chad NashUser is Offline
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    02-06-2012 03:26 PM
    Hi Jason,

    I think I saw this reported before and then for some reason I was thinking it was already fixed or maybe it was fixed and then came back. I just checked and at least at the current time this is listed on the known bugs with the most current patch/hot fix. The development environment for this module has been locked down because we have been working on several enhancements regarding the ability to "Schedule" Dynamic Views to be emailed and so forth but I will make sure before the next patch or release that we have verified this fix.

    I think that we did determine some issues that it does not happen/does happen depending on one of the settings... Maybe it is not the one Candace mentioned but maybe it is the one that says "Do not display any results until search is clicked."? If you have that setting checked/unchecked does this impact how the module works for that label?

    If you need to, I might be able to figure out another work around? Such as maybe a way to hide it by modifying one of the user controls?

    Thanks,

    Chad
    Jason PadgettUser is Offline
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    02-09-2012 07:29 PM

    Hi Chad,

    Thanks for the reply. I found in my enviroment this occurs when the
    "Hide Search Conditions" is enabled. The other setting you mentioned did not have any effect regardless if it was enabled or disabled. 

     I had disabled it as I only have one condition "equals" and it didn't make any sense to display it. I will try to work around it for the time being with some CSS trickery.

    I don't have the expectation I will receive an immediate resolution. I just wanted to ensure it is included in the next update.

    Regards,

    Jason

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