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Send an Comp Event email on PayPal failed and denied fails to fire
Last Post 04-16-2013 11:06 AM by Ian Marlow. 5 Replies.
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Ian MarlowUser is Offline
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04-16-2013 05:05 AM

    Hallo

    I need a little help with a PayPal completion event please.

    I have a redirect after fail or cancel and after payment success which work fine.
    On success 2 emails are sent - these work OK too.

    I also need to be able to send an email on "failed", "denied" and if possible after a "redirect After Cancel" but this CE does not seem to fire no matter what I do EG setting an event order - trying combinations of PayPal Status settings.

    I must be able to send this fail email as otherwise the client has no means to know which of the forms saved results are actually successfully paid and which are not.   I don't suppose that DF can defer saving form results until after a PayPal completion so this seems the only way?

    Tried to look at this in debug mode (below) but I am not clear on what the results are (not) telling me.

    Any help would be very gratefully received as I am totally stuck.

    Thanks

    Ian 

    DF Ver:4.0.11.16442 DNN 6.1.1

    Debug Mode, PayPal URL:https://www.paypal.com/cgi-bin/webscr/cgi-bin/webscr?cmd=_xclick&business=online@royal-southern.co.uk&cancel_return=http://www.royal-southern.co.uk/Online/Summer-Series-PP-All/PayPalReturn/True/Payment/Cancelled/UniqueCompletionID/79adcc13-fce7-4326-9939-5cf84e37a08a/FormModuleID/3587¬ify_url=http://www.royal-southern.co.uk/Online/Summer-Series-PP-All/PayPalReturn/True/Notify/IPN/UniqueCompletionID/79adcc13-fce7-4326-9939-5cf84e37a08a/FormModuleID/3587&return=http://www.royal-southern.co.uk/Online/Summer-Series-PP-All/PayPalReturn/True/Payment/Sucess/UniqueCompletionID/79adcc13-fce7-4326-9939-5cf84e37a08a/FormModuleID/3587&amount=0.50¤cy_code=GBP&item_name=Test Event £0.50&no_shipping=1&first_name=Ian&last_name=Marlow&email=website@royal-southern.co.uk

    CandaceUser is Offline
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    04-16-2013 07:03 AM
    Hi Ian,

    Let me start with a few clarifications.

    The "redirect after cancel" is only used if the user aborted the transaction while on the PayPal page by clicking on something like "cancel and go back to the merchant page." This should only be tied to a rediirect event so you can send them to a page with a specific message.

    If you tie an email event the Fail and Denied, PayPal will need to send you these specific IPNs for the email to go out. Are you using a PayPal Sandbox account? If you are, you can recreate a scenario that will trigger a FAILED IPN and test the event.

    Hope that helps. Thanks!

    Candace

    Ian MarlowUser is Offline
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    04-16-2013 08:37 AM
    Hallo Candace

    Your quick reply was both helpful and informative.

    Not using a sandbox account.  I guess I could set one up and try as you suggest however I am unsure of how to get PayPal to send specific IPN's or even what these are.

    Can you think of any other way to to achieve an email sent on a cancel at PayPal?

    Thanks

    ian
    CandaceUser is Offline
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    04-16-2013 10:08 AM
    Hi Ian,

    This might provide you additional information on how to use the Sandobx and how to test different IPNs:

    https://developer.paypal.com/webapps/developer/docs/classic/lifecycle/ug_sandbox/

    By the way, an IPN is Instant Payment Notification which is a PayPal API response that communicates the status of the transaction to the form/page. Here's more info on that:

    https://developer.paypal.com/webapps/developer/docs/classic/api/NVPAPIOverview/



    CandaceUser is Offline
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    04-16-2013 10:50 AM
    Let me address your question regarding the email on Cancel.

    We don't typically get a request to send an email if the user cancels (aborts) the transaction. Generally, when the form gets the "completed" status, we can trigger a series of events like emails going out, roles added, SQL events firing.

    If the purpose is to determine which submitted forms were successfully paid, would you consider an alternative solution?

    From Module Configuration > PayPal Gateway, there is a setting where you can link the PayPal Last Status to a field on your form. If you create this field and enable this setting, then you can use a reporting tool to identify submissions by status.

    You might also consider firing a SQL event with a completed status to update a table in your db. Then, again, use a reporting module to pull up results.

    Our Form Demos offer a few options to consider. Demo 30 shows our Dynamic Views integrated with Dynamic Forms. Demos 14 and 21 shows integration with 3rd party reporting modules. Dynamic Forms also has a built-in reporting system that you can export to Excel and possibly manipulate/extract data from there. So basically, you can search for a specific value or a blank value.

    www.datasprings.com/formdemos

    I know that's a lot to take in. Please let us know if you have additional questions as you go along. Thanks!

    Candace
    Ian MarlowUser is Offline
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    04-16-2013 11:06 AM
    HI Candace

    Many thanks for your replies.

    re paypal last status field. I will look at this.

    Re fire a SQL event  ah if only we could all do this "out of the box".

    I think that for now we will check the PayPal notification email against the DF form results.

    We are currently talking to you about a custom reporting module so maybe we might get you to look at this too.

    Many Thanks Candace 

    Ian
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