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User info not added - error message
Last Post 03-31-2009 07:19 AM by Candace. 22 Replies.
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Pontus ÖsterlinUser is Offline
wading in the water
wading in the water
Posts:22

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12-11-2008 04:49 AM

    Everything works fine during import. Users are added with username and password and emails are sent out. But the the user info (address, telephone, etc) is not added. What am I missing? See errors in log below.

    I am running this on DNN 4.9 - it worked fine on 4.8.2 (is that it?)

     

     

     

    DataSprings.DNN.Modules.UserImport.UserImportProcess, DataSprings.DNN.Modules.UserImport Interactive User Import Log: importing:'Styrelsen mail till name@bevisible.se';
    logging enabled';
    limited records per instance feature is turned off;
    CSV File:'C:\websites\sacd.nu\httpdocs\Portals\2\84b52f3300b24ae6abcc73febf64df89.csv';
    Static File:'';
    CSV Delimiter:';';
    Sucessfully Loaded File w/ Row Count:'8';

    ---------------New Imported User---------------

    Records:1 Error could not set extended property value:63 Error could not set extended property value:58 Error could not set extended property value:64 Error could not set extended property value:165 Error could not set extended property value:68 Error could not set extended property value:65 Error could not set extended property value:72 Error could not set extended property value:69 Error could not set extended property value:70
    Display Name:Heléne Fägerblad
    Auto Create Type:0
    Automatically Settings Password for user: HFägerblad
    Prefix: sacd
    Suffix: 6
    Password: sacd449391
    PortalID:2
    Created User: HFägerblad - TANDLÄKARE
    User Status(success):HFägerblad: Success
    Preparing to process Role Events for UserID:55
    Role: 21
    Process When: 2
    Expire Date: 1753-01-01
    Adding User To Role: Importerad & -Expire Date:12:00:00 AM
    User added to role sucessfully
    Preparing to Process Email Events
    Process When: 2
    Sending message to user: helene@bevisible.se
    Message sent sucessfully!

    Chad NashUser is Offline
    Posts:5260
    Avatar

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    12-11-2008 10:59 AM
    Hi. Well I have seen this situation before if you are trying to import the same import definition between multiple portals. For example when you setup this definition was it on maybe portal 0 and now you are attempting the import on portal 2? If so the problem here is that whenever you create profile property fields they are actually created for each portal. So you might be trying to update 'Telephone' with a property ID of 50 onto Portal 2 whenever property definitionID is actually 100 etc... Could this be the cause of your problems? User credentials are always the same, but profile properties are unique per portal.

    -Chad
    Pontus ÖsterlinUser is Offline
    wading in the water
    wading in the water
    Posts:22

    --
    12-14-2008 02:56 AM

    The problem seems to be DNN version 4.9 in connection with child portals. We did a new clean installation (4.9) with 3 child portals and got the same errors

    Any ideas on a workaround?

    Pontus

    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    12-16-2008 11:17 AM
    Hi. Well are you creating a new import definition per child portal? As I mentioned in my last thread, the profile property ID's are unique per child portal. So you will have to have unique import definitions for each child portal as well.

    -Chad
    Pontus ÖsterlinUser is Offline
    wading in the water
    wading in the water
    Posts:22

    --
    12-18-2008 02:02 AM

    Yes it's a new definition and actually users will only be added to portal 2.

    Again it works perfectly on 4.8. Were you able to reproduce the error on 4.9 with child portals as mentioned above?

    A workaraound or fix would be extremely appreciated. I will have to import in a few days and I'm not looking forward to do it by hand...

    Pontus

    Pontus ÖsterlinUser is Offline
    wading in the water
    wading in the water
    Posts:22

    --
    12-28-2008 11:40 PM

    I see that there's a new release of DNN, version 5.0 out now. Might this solve my problem? Have you tested it?

    Pontus

    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    01-05-2009 03:18 PM
    Pontus, sorry for the late response we were reviewing this right before the holiday and just now jumping back into it.

    I am able to duplicate this issue on a child portal of DNN 4.9.1 (probably happening as well in DNN 4.9). We are debugging this right now and will let you know what we find. Very weird actually...

    -Chad
    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    01-06-2009 03:59 PM
    Hi. I wanted to follow up on this. There were a few lines of code and I have narrowed it down to a single line of code and will research what might have changed in this function call within the latest 4.9 DNN code (weird since it was just happening on child though?). The main problem I am concerned with at this point is that IUI is written in VS2003 to support both DNN 3.3.x and 4.3.x and higher. We might have to move it to be VS2005 so that it can support the latest 4.9 DLL. Anyway, we are working to resolve this!



    -Chad
    Pontus ÖsterlinUser is Offline
    wading in the water
    wading in the water
    Posts:22

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    01-07-2009 05:22 AM

    Great news! I haven't begun with the main import yet. Any ideas of when I can expect a solution? A workaround would be great.

    Pontus

    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    01-07-2009 04:38 PM
    Hi. Well we have made some progress, as it turns out there is an updated function in DNN 4.9 (at least I think its that release). Anyway, in this updated function it passes both the DNN FieldID and the PortalID. The previous function should still technically work but from our testing its not. The actual line of coding that is return the error is this line:

    objI = objC.GetPropertyDefinition(dnnfieldID)

    It needs to be:
    objI = objC.GetPropertyDefinition(dnnfieldID, PortalID)

    Anyway... We are moving the solution to VS2005 as VS2003 cannot build against the 2.0 Framework (DNN 4.x) so... We are about 1/2 way done with this and hope to have a patch out by the end of the week if not early next week.

    -Chad


    Chad NashUser is Offline
    Posts:5260
    Avatar

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    01-09-2009 01:05 PM
    Hi. We have this fixed now and I am testing the patch before we release it. I will send it over to you so that you can confirm it fixed you up.

    -Chad
    Pontus ÖsterlinUser is Offline
    wading in the water
    wading in the water
    Posts:22

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    01-10-2009 02:42 AM

    Yes! It worked like a charm.

    Thanks! I have now imported all users to the new site. This saved me a ton of work! Great module!

    Pontus

    Rae BartonUser is Offline
    skipping stones
    skipping stones
    Posts:10
    Avatar

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    02-01-2009 10:48 PM

    I have this same problem and of course am on a deadline.. to sen these out today!!!

    How do I get the patch?

    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    02-04-2009 06:01 AM
    Ken,

    We got this over to you and I just wanted to follow up that this fixed you up? We are planning to release this patch and just wanted to follow up with you first.

    -Chad

    Rae BartonUser is Offline
    skipping stones
    skipping stones
    Posts:10
    Avatar

    --
    02-04-2009 08:31 AM

    Yes Chad.. you guys were great in getting me the update the day I needed it and I was able to move these important accounts from an old non DNN system over to our new site.

    The one feedback I had was that the only format I was able to import was CSV.  XLS (not XLSX< and tab Delimited text would never work and even with the CSV I had to strip commas out of the content for it to work.  excel parsed the CSV properly so.. you might have some issues on the file format.  But once I got this in.. it worked great with the patch

    Derek GentryUser is Offline
    new to the springs
    new to the springs
    Posts:3
    Avatar

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    02-15-2009 05:03 PM

    Hey Guys,

    I am having the same issue.  I have 1700 users that I have to import and a big part of it is the roles that need to be populated conditionally from the user data that is being missed.  If there is a patch I would greatly appreciate getting a copy.

    Derek

    Robert KabacoffUser is Offline
    new to the springs
    new to the springs
    Posts:4
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    02-16-2009 05:48 AM

    I purchased the module last month and have the same error. Can you tell me how to obtain the latest patch?

    Chad NashUser is Offline
    Posts:5260
    Avatar

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    02-17-2009 03:08 PM
    Hi. We plan to post this fix by the end of the week (just pending a few other small updates to some other modules we plan to release at the same time). For now please open a support ticket or click the 'Contact Us' link and get us your order ID, we will get you the updated patch.

    -Chad
    ThrottleNet DevelopersUser is Offline
    skipping stones
    skipping stones
    Posts:13
    Avatar

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    03-25-2009 01:10 PM

    Hello,

    We are running DNN version 5.0 and we are missing several users in our CSV after the import.   We have tried to narrow it down to a problem with our data.  However have had not luck.

    We also having issues importing data from fields other than the first and last name in any given record.  Only the first and last name was imported.

    I noticed that on this thread patches have been made. My version is from SnowCovered and was posted in 2008.  Is there a a way I can acquire these updates?

     

    Thank you.

    Matthias DiehlUser is Offline
    skipping stones
    skipping stones
    Posts:10
    Avatar

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    03-26-2009 12:44 AM

    Hi,

    I already posted in an other thread, but this one seems to be the right one :-)

    I ' ve got the same problem. I use dnn Version 4.09.02 and I also urgently need that sensational patch.

    So where can we get it ?

    -

    Matthias

    Matthias DiehlUser is Offline
    skipping stones
    skipping stones
    Posts:10
    Avatar

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    03-26-2009 12:49 AM

    I' found it now.

    It's already been posted on snowcovered on 03/16/09

    Thanks

    ThrottleNet DevelopersUser is Offline
    skipping stones
    skipping stones
    Posts:13
    Avatar

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    03-26-2009 06:41 AM

    Doh, slaps head. I see it and am downloading now. Will let you know how it works on DNN 5.

    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
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    --
    03-31-2009 07:19 AM

    Hi ThrottleNet and Matthias,

    Apologies for the late response.  Please send us a note using the Contact Us form with your order number and we'll get the file over to you.  Thanks!

    Candace

     

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