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Last Post 02-10-2009 06:00 PM by Chad Nash. 3 Replies.
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Len LatimerUser is Offline
skipping stones
skipping stones
Posts:18
Avatar

--
02-03-2009 04:22 PM

    Optin-Email 4.0 campaigns are working great.  But I can't get the Renewal reminder to work.  Any suggestions - seem similar to the campaigns except it is based on the Role Expire date.

    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
    Avatar

    --
    02-05-2009 10:54 AM
    Hi Len,

    So are the emails not going out at all? How many days to expiration did you set for the emails to go out? (It's still in beta now but we got this closer to the top of priority list now and feedback like yours will be helpful.) Thanks!

    Candace
    Len LatimerUser is Offline
    skipping stones
    skipping stones
    Posts:18
    Avatar

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    02-05-2009 12:47 PM

    Email is not going out.  I created a role just for testing it and with an expiry date of 5 days from the create day.  I had created 3 or 4 emails with 0,1,2,3,4 days set as the sending day.  Worked fine in optin-email but not in renewal.

    I assume 0 would be the day of expire? so that a role expiring on 2/2/2009 would be triggered like this:

    Day     Role Expire      Days
    2/5       2/9                        4
    2/6       2/9                        3
    2/7       2/9                        2
    2/8      2/9                         1
    2/9       2/9                        0
    2/10    2/9                        -1
    2/11    2/9                        -2

    I hope you considered after expire like the negative above else we would have to stop promotion after expire.

    Chad NashUser is Offline
    Posts:5260
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    --
    02-10-2009 06:00 PM
    Len,

    We have a new guy starting next week and his main objective is going to be getting this module to testing the beta and getting this module ready for release.

    -Chad

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