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Forums > Product Discussion - DotNetNuke Modules > Dynamic Forms
Error processing: Please check account settings
Last Post 06-22-2010 01:42 PM by Chad Nash. 4 Replies.
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THSUser is Offline
going with the flow
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06-22-2010 06:05 AM

    We have a moderately complex multipage form that occassionally gets a "Error processing: Please check account settings" message at the final checkout page (this form submits to PayPal PayFlow Pro for payment of an event registration). However, most go through without a problem (most meaning at least 95%). Both foreign and domestic registrations are taken - the last couple messages occured with foreign (Sweden) registrations. My questions is whether this error is coming from the form itself or is it a "friendly' message resulting from an error message being sent back from PayPal? If the latter, what message from PayPal triggers this message in the form (typically error messages from PayPal are numerical like Error 9). We're trying to figure out of the problem is with PayPal itself, the form or the user not entering something correctly in the form. Thanks in advance.

    -Tim
    CandaceUser is Offline
    river guide
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    06-22-2010 09:11 AM

    Hi Tim,

    This message is likely coming from PayFlow Pro directly.  Although I did not find this specific error message when I searched through PayFlow Pro documentation,  my guess would probably be a setting (restriction) on your PayFlow Pro Manager account, or possibly a setting on their account.

    In addition, when your Swedish users got these messages, did the transaction fail?  Or did they get the message but the payment went through anyway and they got a successful registration?

    Thanks,
    Candace

     

     
    THSUser is Offline
    going with the flow
    going with the flow
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    06-22-2010 10:21 AM
    Hi Candace -
    OK - yes, the transaction failed/did not go through. My guess is the displayed message is a friendly message the form displays after getting the error code from PayPal since the error codes wouldn't mean much to most folks without researching PP's docs.
    CandaceUser is Offline
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    06-22-2010 10:26 AM

    I'll check with Chad and see if there's anything in the code about this.  I'll let you know if I find anything.  Thanks, Tim!

    Candace
    Chad NashUser is Offline
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    06-22-2010 01:42 PM
    Hi guys... As far as I know the error isn't coming from our module directly but it could be related to maybe some specific instances?

    1. Maybe based on the data presented? Maybe something like if the content included some special characters that Pay Flow Pro is having a problem with? What about names with spaces or maybe names with ' marks or something?

    2. What do you see under admin/event viewer when these occur?

    Basically anything you can do to duplicate a situation like this would help... Otherwise it makes it very difficult for us to find a solution until we can duplicate it.

    -Chad

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