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Data Springs Upgrade and Refund Policies


Software Component Upgrade Policy:

  • Free updates within 90 days of purchase.
  • Free updates for all incremental release within a major or standard release.  For example, if you purchased a  2.3 version of a component, you are entitled to 2.3.1, 2.3.2, 2.3.3, etc.  These updates often reflect minor enhancements or patches and bug fixes of the current release.
  • Progressive discounts between releases.  Your discount increases by 30% as you get closer to the latest release.  For example, when Module 3.1 is released, you will get a 70% discount if you upgrade from v3.0.  A 40% discount will apply if you're upgrading from v2.9 and a 10% discount applies if upgrading from v2.8.  Please note that version numbers can skip the sequential order (a v2.8 may be released after v2.5).
  • For Collection Owners, a 50% discount applies when upgrading from the most recent version to the latest release (for example, Collection 2.0 to Collection 3.0).
  • All free benefits and upgrade discounts expire after 2 years of purchase date.

 

Data Springs strives to deliver quality products, excellent support, and the highest development standards within the industry. We are constantly reviewing our support policies, documentation, upgrade policies, and each of our products for improvements and enhancements.  We encourage our customers to remain current on the most recent versions with the assurance of top level support available.

 

Refund Policy:


For Software / Modules / Components

 

Data Springs, Inc. will provide refunds within 30 days of purchase of a Standard edition if a significant bug or issue is found. We encourage all customers to review documentation and preview modules at www.betasprings.com BEFORE purchase. We also have trial versions for several of our modules that are available before purchase. We do not issue refunds or credits for any module purchases on the enterprise or source code editions.  No refunds are issued for any Collection or User Management Suite packages.

 

For Premium Support / Consulting Hours

 

Premium Support / Implementation hours are non-refundable.  Premium Support involves our team members' time and commitments to other projects, therefore we cannot issue refunds on any Premium Support hours.  Any unused Premium Support hours should be used for other projects within one year from the date of purchase.

 

 
 

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