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Dynamic Forms Email Not Sent
Last Post 08-20-2011 10:27 AM by Rich. 4 Replies.
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RichUser is Offline
skipping stones
skipping stones
Posts:12
Avatar

--
08-19-2011 11:13 AM
    I've had this problem before and the answer was to remove the "From Email Name". This time that doesn't work. My SMTP server is set up under the host settings and does send the test email.

    How can I fix this?

    Dynamic Forms 3.4.5 Enterprise
    DNN 5.6.3

    Thank you

    AssemblyVersion: 5.6.3
    PortalID: 0
    PortalName: The
    UserID: 1
    UserName: host
    ActiveTabID: 84
    ActiveTabName: Contact
    RawURL: /Contact.aspx
    AbsoluteURL: /Default.aspx

    UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0
    DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
    ExceptionGUID: 790c70ed-519b-4349-b588-de954b5f1986
    InnerException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.
    FileName:
    FileLineNumber: 0
    FileColumnNumber: 0
    Method: System.Net.Mail.RecipientCommand.CheckResponse
    StackTrace:
    Message: System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required. at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
    Source:
    Server Name:


    CandaceUser is Offline
    river guide
    river guide
    Posts:2431
    Avatar

    --
    08-19-2011 04:38 PM
    Hi Rich,

    The problem started with DNN 5.6.1 where the regular expression for emails got changed. This was fixed in DNN 5.6.2 and up (but sadly popped up again in DNN 6.0 but is being fixed.)

    I suspect that as part of the workaround before, your regex was also changed to what was pre-5.6.1. Now that you're on DNN 5.6.3, can you please see if switching it to this will resolve the issue?

    1. Go to Admin, User Accounts.
    2. Open User Settings
    3. Update the “Email Address Validation” setting with this:

    Public Const glbEmailRegEx As String = "^[a-zA-Z0-9_%\-+](?:\.*[a-zA-Z0-9_%\-+])*@[a-zA-Z0-9_\-](?:\.*[a-zA-Z0-9_\-])*\.[a-zA-Z]{2,9}$"

    If it's already that and it's not working, try this:
    Public Const glbEmailRegEx As String = "\b[a-zA-Z0-9._%\-+']+@[a-zA-Z0-9.\-]+\.[a-zA-Z]{2,4}\b"

    Let us know what happens. Thanks!
    Candace

    RichUser is Offline
    skipping stones
    skipping stones
    Posts:12
    Avatar

    --
    08-20-2011 04:38 AM
    HI Candace,

    Thank you for your reply. This is what is there now:

    ^[a-zA-Z0-9_%+#&'*/=^`{|}~-](?:\.?[a-zA-Z0-9_%+#&'*/=^`{|}~-])*@(?:[a-zA-Z0-9_](??:\.?|-*)[a-zA-Z0-9_])*\.[a-zA-Z]{2,9}|\[(?:2[0-4]\d|25[0-5]|[01]?\d\d?)\.(?:2[0-4]\d|25[0-5]|[01]?\d\d?)\.(?:2[0-4]\d|25[0-5]|[01]?\d\d?)\.(?:2[0-4]\d|25[0-5]|[01]?\d\d?)])$


    I don't see the Public Const glbEmailRegEx As String ="" part. Do I include that and the quotes or just the part withing the quotes?

    Thanks

    Rich
    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    08-20-2011 09:35 AM
    Hi Rich,

    A couple of things...

    1. Go under admin, newsletters and try and send an email with the same from email/from name as Dynamic Forms.

    2. Also - Review this forum thread related to 5.6.3. You should use the regular expression that was the 2nd once Candace posted:

    http://www.datasprings.com/dnn-modu...-1-problem

    \b[a-zA-Z0-9._%\-+']+@[a-zA-Z0-9.\-]+\.[a-zA-Z]{2,4}\b


    Thanks,

    Chad
    RichUser is Offline
    skipping stones
    skipping stones
    Posts:12
    Avatar

    --
    08-20-2011 10:27 AM
    Hi Chad,

    Thanks for the follow up. I tested the Newsletter and It worked as expected. I got the test newsletter email, the Bulk email report and the SMTP configuration test.

    I deleted my Dynamic Forms dynamic email completion event and created a new event. Restarted the website and tested. Still no email was sent and the same exception is shown in the event viewer.

    InnerException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.

    Bizarre. I've hidden the form from users because they were using it to submit questions and just left an email address for now, but I sure would like to get this working.

    Should I try clearing the cache? Under Host/Performance, I have my Module Cache Provider set to File and Cache Settings on Heavy with Authenticated Cacheability set to ServerAndNoCache.

    Could it be some of these settings causing the problem?

    Thanks for your help.

    Rich
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