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When updating user settings, message failed...
Last Post 03-23-2011 09:03 AM by Ariel Manigsaca. 3 Replies.
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Author Messages
Mike SUser is Offline
new to the springs
new to the springs
Posts:1
Avatar

--
07-03-2010 06:52 AM

    Hi there, when we try to input a users email into the update subscription settings module, we receive this message back, "Message failed! Please contact support."

    Can someone please help me with this issue? Thanks.

    Chad NashUser is Offline
    Posts:5260
    Avatar

    --
    07-03-2010 07:53 AM
    Hi,

    This typically means that email isn't setup properly on the server. Where are you hosting at? If you go to Admin, Newsletters or Bulk Email does e-mail work there?

    Thanks,

    Chad
    Ariel ManigsacaUser is Offline
    skipping stones
    skipping stones
    Posts:7
    Avatar

    --
    03-23-2011 07:54 AM
    Chad,

    I have the same problem. when a user signs up for newsletter I get the error "Message failed! Please contact support."

    I tried your suggestion to test email in Admin / Newsletter and I get the following
    Bulkmail Report
    Operation started at: 3/23/2011 4:23:48 PM
    EmailRecipients: 2
    EmailMessages: 1
    Operation completed: 3/23/2011 4:23:48 PM
    Number of errors:1

    Status Report:
    The message was not delivered to the following address(es) -


    Pls help what should I do

    thanks
    Ariel
    Ariel ManigsacaUser is Offline
    skipping stones
    skipping stones
    Posts:7
    Avatar

    --
    03-23-2011 09:03 AM
    Hi Chad

    Also I notice that if I try the email I use in the "From email address" it successfully sends the email.

    Pls let me know what I did wrong

    Ariel
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