SynergyLLC
skipping stones
Posts:5
 |
| 05-21-2010 09:18 AM |
|
Hello All
I recently ran into a problem that has not come up before. My dynamic order form (for purchasing) will not redirec to the paypal page for final purchase.
Error code
AssemblyVersion: 04.09.00
PortalID: 34
PortalName: Synergy Technologies
UserID: 25
UserName: Synergy
ActiveTabID: 866
ActiveTabName: DVD Order Page
RawURL: /ElectricalFireDVD/DVDOrderPage/tabid/866/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.synergytech.net/Electric...fault.aspx
UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 8ddf4cb6-3996-431f-b220-3dd582adca98
InnerException: The specified string is not in the form required for an e-mail address.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mime.MailBnfHelper.ReadMailAddress
StackTrace:
Message: System.FormatException: The specified string is not in the form required for an e-mail address.at System.Net.Mime.MailBnfHelper.ReadMailAddress(String data, Int32& offset, String& displayName)at System.Net.Mime.MailBnfHelper.ReadMailAddress(String data, Int32& offset)at System.Net.Mail.MailAddressCollection.ParseValue(String addresses)at System.Net.Mail.MailAddressCollection.Add(String addresses)at System.Net.Mail.Message..ctor(String from, String to)at System.Net.Mail.MailMessage..ctor(String from, String to)at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, String[] Attachment, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
Source:
Server Name: 182851-WEB1
I have verified the paypal email login name is correct. The paypal gateway is set to "Yes." The URL is set to "production." The paypal payment status for completion events is set to "completed (standard)."
It worked in the past....
thanks! |
|
|
|
|
Candace
river guide
Posts:2431
|
| 05-21-2010 09:26 AM |
|
Hi. When you say 'It worked n the past,' do you mean it worked in the Sandbox environment but will not work in production? Or do you mean it used to work in production and now it stopped?
A few areas to check:
1. If you disable the payment gateway, will the form submit properly?
2. If you enable debug mode and run a test, can you please confirm that all variables are passing with the right values?
3. I know you said that the paypal email login is correct. Can you please check again and make sure there are no extra characters at the end? The box is pretty short so please scroll to the end to check.
4. Is the transaction type set to Purchase?
Thanks and let me know what you find.
Candace |
|
|
|
|
SynergyLLC
skipping stones
Posts:5
|
| 05-25-2010 06:00 AM |
|
1. If you disable the payment gateway, will the form submit properly?
No it wont.
2. If you enable debug mode and run a test, can you please confirm that all variables are passing with the right values?
Initial Javascript:
Attempted Email Distribution
From:info@synergytech.net
From Name:info@synergytech.net
To:Josh Ian
CC:
BCC:
Priority:0
Subject:Thank you for your DVD purchase
Message:
Josh,
Thanks for purchasing our Understanding Electricity & Electrical Fires DVD. We have recieved your form submission and are awaiting contact from paypal. Your DVD will be shipped out as soon as possible.
Synergy Technologies
Attachment:Attempted Email Distribution
From:josh@synergytech.net
From Name:josh@synergytech.net
To:info@synergytech.net
CC:
BCC:
Priority:0
Subject:DVD order
Message:
This individual has been directed to the paypal order page. This email is a notification that they have only been redirected there. They may not have continued payment. Check paypal account for further details.
3. I know you said that the paypal email login is correct. Can you please check again and make sure there are no extra characters at the end? The box is pretty short so please scroll to the end to check.
It is correct.
4. Is the transaction type set to Purchase?
Yes |
|
|
|
|
Candace
river guide
Posts:2431
|
| 05-25-2010 04:06 PM |
|
Thanks for the responses. Your response to #1 is my first concern at this time. You said it won't submit properly even when the payment gateway is off. That tells me that the problem is not related to paypal. So, while the gateway is off, what happens when you submit ? Do you get an error message? Or does it just sit there?
Do you have required fields or any other validation?
Candace |
|
|
|
|
SynergyLLC
skipping stones
Posts:5
|
| 05-26-2010 06:32 AM |
|
The internet explorer page itself is showing errors when loaded....I think this is the problem
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
Timestamp: Wed, 26 May 2010 14:49:34 UTC
Message: Expected ';'
Line: 176
Char: 47
Code: 0
URI: http://www.synergytech.net/Electric...fault.aspx |
|
|
|
|
Candace
river guide
Posts:2431
|
| 05-28-2010 01:52 PM |
|
Hi. I don't really get much info from this but looking at your original post, I find this:
InnerException: The specified string is not in the form required for an e-mail address.
Can you please enable the PayPal gateway again, then enable debug again, run a test and give me the resulting PayPal string. Thanks!
Candace
|
|
|
|
|
SynergyLLC
skipping stones
Posts:5
|
| 06-01-2010 05:00 AM |
|
<!--[if gte mso 9]>
Normal
0
MicrosoftInternetExplorer4
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:1627421319 -2147483648 8 0 66047 0;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 0 0 0 415 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
color:windowtext;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:Verdana;
mso-fareast-font-family:"Times New Roman";
mso-bidi-font-family:"Times New Roman";
color:#666666;}
span.normalred1
{mso-style-name:normalred1;
mso-ansi-font-size:9.0pt;
mso-bidi-font-size:9.0pt;
font-family:Tahoma;
mso-ascii-font-family:Tahoma;
mso-hansi-font-family:Tahoma;
mso-bidi-font-family:Tahoma;
color:red;
border:solid #8F9092 1.0pt;
mso-border-alt:solid #8F9092 .75pt;
padding:0in;
background:#DDDDDD;
font-weight:bold;}
@page Section1
{size:8.5in 11.0in;
margin:.5in .5in .9in .5in;
mso-header-margin:.5in;
mso-footer-margin:.7in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
<!--[if gte mso 10]>
***DYNAMIC FORMS DEBUG MODE ON***
Version:2.7.4.1
Initial Javascript:
Attempted Email Distribution
From:josh@synergytech.net
From Name:josh@synergytech.net
To:info@synergytech.net
CC:
BCC:
Priority:0
Subject:DVD order
Message:
This individual has been directed to the paypal order page. This email is a notification that they have only been redirected there. They may not have continued payment. Check paypal account for further details.
Attachment:
PayPal Post:https://www.paypal.com/cgi-bin/webscr/cgi-bin/webscr?cmd=_xclick&business=kathy@synergytech.net&cancel_return=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Payment/Cancelled/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx¬ify_url=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Notify/IPN/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx&return=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Payment/Sucess/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx&first_name=Josh&last_name=Ian&email=josh@synergytech.net¤cy_code=USD&amount=158.8&item_name=* Wisconsin Resident $158.80 &city=Cedarburg &state=WI&zip=53012
Debug Mode, PayPal URL:https://www.paypal.com/cgi-bin/webscr/cgi-bin/webscr?cmd=_xclick&business=kathy@synergytech.net&cancel_return=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Payment/Cancelled/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx¬ify_url=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Notify/IPN/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx&return=http://www.synergytech.net/ElectricalFireDVD/DVDOrderPage/tabid/866/PayPalReturn/True/Payment/Sucess/UniqueCompletionID/e5d1751e-9b67-45c7-83f4-abe75775f97c/FormModuleID/1712/Default.aspx&first_name=Josh&last_name=Ian&email=josh@synergytech.net¤cy_code=USD&amount=158.8&item_name=* Wisconsin Resident $158.80 &city=Cedarburg &state=WI&zip=53012
|
|
|
|
|
Candace
river guide
Posts:2431
|
| 06-01-2010 07:57 AM |
|
Thanks for the debug info. A few things I notice here:
1. This may be the culprit: ¤cy_code=USD (right after the email address). This is likely the reason why you get this in your original error:
Message: System.FormatException: The specified string is not in the form required for an e-mail address.at
Please check your PayPal parameters in Module Configuration and make sure that it say ¤cy_code=USD Test after you make this correction and let us know if it works for you.
2. Also, I noticed that you're on Dynamic Forms 2.7.4. I will recommend you upgrade to the latest version which is Dynamic Forms 3.3 to make sure you have all the features and fixes.
Thanks,
Candace |
|
|
|
|
SynergyLLC
skipping stones
Posts:5
|
| 06-03-2010 04:51 AM |
|
My parameters are set like this:
&first_name=$(FirstNa)&last_name=$(LastNam)&email=$(EmailAd)¤cy_code=USD&amount=$(CalculateList leases)&item_name=$(Pleases_Text)
&city=$(City)&state=$(State)&zip=$(Zip)
Is the upgrade free?
Thanks |
|
|
|
|
Candace
river guide
Posts:2431
|
| 06-03-2010 08:10 AM |
|
Based on our Upgrade Policy, you will automatically get a 10% discount when you upgrade from v2.7 to Dynamic Forms 3.3. I would highly recommend this. Meanwhile, can you please remove the asterisk from the item name?
Also, can you tell me again if you're getting an error message or if it just hangs there? I believe you said that the form does not submit even when the payment gateway is disabled. Is that correct?
Candace |
|
|
|
|