Alfabyte productions
new to the springs
Posts:4
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| 03-30-2009 06:02 AM |
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Hi
I use the 3.10 Opt In Email module for my sites and I checked the option "Automatically include the Opt Out Message/Link:" so the users can stop receive the newsletters if they want.
When I try this in a test with a test e-mail address, everythings goes well and seems to work (as viewed by a user), but when I check the list in the backend with my test e-mail address, the e-mail still remains in the list and isn't removed.
The link from the mail goes to the page it hase to go, but even with all the lists checkboxes unchecked or checked, nothing changes. The only options of this page seems to be: subscribe to lists the user isn't yet subscribed to. But not unsubscribe from the lists he is part of.
Am I doing something wrong? Or is this something else? |
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Chad Nash
Posts:5260
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| 03-31-2009 10:54 AM |
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Hi. Well there are a few opt out links with both Opt In Email 3.x and 4.x. The standard is a manage URL where the user can opt out or manage their subscription, it will not automatically opt them out, it will just display a list of lists that they are currently opted into and basically put the module in 'Manage' mode to allow them to check/uncheck the lists they wish to be part of. The other opt our URL that can be used is called $(OptOutALL) and this will just automatically opt them out of all opt in lists that they are currently subscribed to.
So I guess first confirm which opt out link you are referring to... And then we can follow the process to make sure they are opted out.
Also... Keep in mind that when a subscriber opts out of the system it doesn't remove their email address from the database, it only removes their opt in 'status' for that particular list. So when you then go and search for the subscriber they will still appear, it should just not show that they are opted into that particular opt in category/list.
-Chad
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Alfabyte productions
new to the springs
Posts:4
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| 03-31-2009 10:54 PM |
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It is about the link that the module places automatically when you check the option "Automatically include the Opt Out Message/Link:"
So I don't know which kind of link this is.
I think something went wrong by the part where I unchecked the visibility of the testlist in the opt-in module. So when I clicked on the opt-out link in the mail I only saw the opt-in option of the official list.
When I clicked on "update" it confirmed that I wasn't subsribed in the official list, but not unsubscrebed from the testlist.
When I did it with a second test list that was visible for everyone, I could check the option "off" and then my e-mai address was deleted from that list when I looked for it in "manage list/users".
Sorry for the troubel  |
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dooley p
going with the flow
Posts:54
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| 07-17-2009 04:25 AM |
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Thanks again for implementing that function, Chad, it's come in handy.
However I've recently run aground with a new issue concerning that OptOutAll and that is that the current client does not want the 'management' portion of the email module visible.
This means that if they want to ensure that folks have the ability to re-subscribe (should they accidentally remove themselves), that they can do so immediately.
A "Remove Subscriber" function would be more conducive to this end.
Thanks for the 4.1 update. Everything seems to be working fantastic with a DNN 5.1 installation. |
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Piet Jansen
skipping stones
Posts:12
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| 07-20-2009 03:54 AM |
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I agree with Dooley. I have only 1 newsletter. It would be great if a user can just opt out and opt in without the need for the manage subscriptions page. Now, if a user opts out, and wants to opt in again, they get a message that their e-mail is already in the database. And they HAVE to use the manage subscriptions option. This is confusing for the user. |
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Chad Nash
Posts:5260
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| 07-20-2009 09:02 AM |
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Hi. Well as far as opting out from a newsletter as I mentioned you can use the $(OptOutAll) tokenand it will simply opt them out of all lists and display the thanks for updating/opting out message. As far as if they come back though and it says they already exist I can see your point. We will research some options, maybe a checkbox within the settings that could be 'Remove / Delete user from system after opting out or maybe if they try and opt in it could automatically send them their link to click and manage their subscription or optionally over-right their subscription? We will research, I think there is a configuration option that could be enabled/disabled which would help in implementations similar to yours.
-Chad
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dooley p
going with the flow
Posts:54
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| 07-20-2009 11:45 AM |
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Suggestion: Call it, $(RemoveMeAll) Removes user from all subscriptions in one go. In other ideas: $(RemoveMeSubscription) removes the user from the subscription that they received the email from (as opposed to all subscriptions). Incidentally, I've display:none'd my Category List again (because I only have one) and I have a blank in there... I can't get rid of it because it has no class and doesn't show up in he .ascx files. This is now an annoying gap that I can't collapse, or target to affect. |
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Piet Jansen
skipping stones
Posts:12
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| 07-20-2009 11:22 PM |
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Probably best to just update their subscription when they try to opt in again. This way people with only one newsletter can just use the simple opt in module and bypass the categories, checkboxes, etc. |
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Hans Huber
new to the springs
Posts:1
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| 08-05-2009 01:25 AM |
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Hi!
Opt-out is completely confusing. A removeMe would be great. Do you have any idea when this could be realized?
Erik |
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dooley p
going with the flow
Posts:54
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| 08-05-2009 01:44 AM |
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I agree with Piet. Makes sense to just have a 'resubscription' resubscribe a person to whatever list is defaulted. |
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Chad Nash
Posts:5260
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| 08-11-2009 02:26 PM |
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Hi. Well from my understanding this is what $(OptOutAll) token does.... It actually opts the user out of all subscriptions in one whack without the user having to re-check or uncheck any of their opt in lists etc...
-Chad
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dooley p
going with the flow
Posts:54
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| 08-11-2009 03:26 PM |
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Sorry, not to exasperate, but while that is correct, we're actually stating that the problem becomes users inability to resubscribe because reenetering their email address doesn't resubscribe them, hence the Manage Subscription feature is still required on display. |
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Piet Jansen
skipping stones
Posts:12
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| 05-05-2011 10:53 PM |
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Well this is an old thread!
However, I realize that this is still not possible? Nothing has changed?
To recap:
1. There is only 1 newsletter. Using the Opt In module. Only showing 1 field where they can enter email address and click subscribe me.
2. User subscribes succesfully.
3. User clicks $(OptOutAll) in newsletter.
4. User is unsubscribed from the newsletter but remains in the Opt In Email List (I guess for archiving purposes?).
5. User decides he wants to opt in again. Enters email address and clicks subscribe. Now the user gets a message that his email address already exists in the database. The only way to resubscribe would be to go through the manage subscription proces with the email lists checkboxes. This however is redundant and confusing if there's only 1 newsletter. The preferred action to take place on resubmitting ones email address, would be to simply resubscribe the user to the default newsletter with a "thanks for subscribing"-message, exactly like on first subscription.
Hope you'll look at this again.
(PS. Completely unrelated: I've read another post from a user concerning the use of tables in this module instead of div's. I want to support the suggestion of changing the module to div's. I think most people would prefer div's now a days. Is there any update or progress on this?) |
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Candace
river guide
Posts:2431
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| 05-06-2011 06:49 AM |
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Hi Piet,
I'm under the impression that this has been fixed but I have to check. Can you please give my your exact module version from Host, Module Definitions / Extensions? Also, please tell me you DNN version.
Thanks!
Candace
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Piet Jansen
skipping stones
Posts:12
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| 05-06-2011 08:28 AM |
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My Opt In Email version is 4.30.71. DNN is 5.06.02.
I noticed there's an option in Opt In Email now to remove users: "Remove subscriber from sytem if Opted Out from all lists?"
This sort of works, but if we use this, we have no way of telling who opted out of the list. They would disappear from the system entirely and the admin doesn't get a notification of any kind. Is that correct? |
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